Your customers text. Your team works in Bitrix24.
TwiSMS brings the conversation together.
Start with 50 SMS to explore TwiSMS*
*Twilio messaging and number charges apply separately.
Interactive illustration · no real SMS is sent
Your CRM. Your number.
Now working together.
Give every message the context it deserves — and your team a clear next step.
Send and receive SMS from your Bitrix24 contacts, leads, deals and companies. Pick up the conversation with the customer’s history right there.
When someone new texts, TwiSMS can create a lead automatically. Start with a conversation, not manual data entry.
Notify the person responsible for the CRM record when a message arrives. Give the next reply a clear owner.
One company number, or one for each teammate. Choose the setup that fits how your team works.
See the setupA quick follow-up. A helpful reminder. An answer when it matters. Make SMS part of the work you already do.
The message stays with the deal, so the next step starts with context.
Create a Twilio account and choose a number with SMS capabilities for your market.
Visit TwilioInstall TwiSMS from the Market. Add your Twilio Account SID and API key credentials in the app.
Select your number, set up incoming messages, and send your first SMS from a CRM record.
Prefer a hand with the setup? We’re here to help.
Book a setup callStart with a standard license for all users at $25 per month. Add personal licenses for individual employees at $0.01 per hour each.
Personal licenses are billed hourly, in addition to the standard license. Twilio usage and phone number costs are billed separately by Twilio.
The first license covers all users in your Bitrix24.
$0.01 / hour per additional license
About $7.20 / month each
$0.01 × 24 hours × 30 days = $7.20.
Based on a full 30-day month; the actual amount depends on billed hours.
Try the app with 50 SMS. Twilio charges still apply.
Yes. TwiSMS connects your own Twilio account to Bitrix24. You’ll need an SMS-capable Twilio number, your Account SID and API key credentials. Phone number and messaging charges are paid to Twilio separately.
TwiSMS matches the sender’s number to your CRM and registers the message in the relevant contact, company, lead or deal. It can notify the responsible teammate. Open Channels are also supported when configured.
TwiSMS can create a new lead for an incoming SMS from an unknown number, giving your team a CRM record from which to follow up.
No. The first, standard license is $25 per month and covers all users in your Bitrix24. Additional personal licenses for individual employees cost $0.01 per hour each, on top of the standard license.
Each additional personal license costs $0.01 per hour. For a full 30-day month, that is $0.01 × 24 × 30 = $7.20 per license. A full 31-day month is $7.44. These are monthly examples: the actual amount depends on billed hours. Personal license charges are added to the $25 monthly standard license.
No. The standard and personal license fees cover TwiSMS. Twilio bills separately for phone numbers and messages. The paid plan removes the application’s SMS cap; carrier and Twilio charges still apply.
Yes, with EMCsoft’s separate CallCenter24 application and a compatible Twilio number. TwiSMS handles SMS; CallCenter24 adds calling. Check the separate application’s pricing and setup requirements.
Yes. Follow the installation guide, contact EMCsoft through the support chat, or book a setup call using the links on this page.
Bring SMS into Bitrix24. Keep your team and your customers connected.
Install TwiSMS